The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Internet codes of practice
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (A definition of e-business in E-competent Australia, ANTA, May 2000)
Processes and relationships may include:
organisation structures
customer service
delivery of core services
delivery of products
delivery of Government services
trading communities
development of new products, services and markets
Value chain analysis is:
an analysis of a series of primary activities, such as:
inbound logistics
operations
outbound logistics
marketing and sales
service support
and their support activities, such as:
business infrastructure
human resource management
technological development
procurement
Threats and opportunities may include:
business-to-business (B2B) opportunities where e-business is conducted between companies
business-to-consumer (B2C) opportunities where e-business is conducted between an enterprise and a customer
business to Government (B2G) opportunities where e-business is conducted between an enterprise and the Government
disintermediation threats/opportunities where the role of 'middlemen' or other middle supply chain elements is reduced or made redundant as newer more efficient supply chain technologies are implemented
re-intermediation opportunities, where e-business creates new value between producers and consumers
Competition legislation
internal business opportunities that improve productivity utilising e-business development
risk management: payments, fraud etc
infrastructure requirements: disaster recovery, failsafe systems
New capabilities may include:
24-hour operation
communication
global reach
supply channel
distribution channel
online customer service
automated marketing efforts
Contribution to the business may include:
effect on:
sales
market share
profitability
growth
return on investment
customer satisfaction ratings
staff productivity and professional development
staff morale ie using efficient technologies to enhance workplace
International nature of e-business may include:
language
culture
legal issues
technology
distribution factors
Technology focus of e-business may include:
access to support
basic understanding of processes
The Range Statement provides advice to interpret the scope and context of this unit of competency, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
Internet codes of practice
e-business is:
every type of business transaction in which the participants (ie suppliers, end users etc) prepare or transact business or conduct their trade in goods or services electronically (A definition of e-business in E-competent Australia, ANTA, May 2000)
Processes and relationships may include:
organisation structures
customer service
delivery of core services
delivery of products
delivery of Government services
trading communities
development of new products, services and markets
Value chain analysis is:
an analysis of a series of primary activities, such as:
inbound logistics
operations
outbound logistics
marketing and sales
service support
and their support activities, such as:
business infrastructure
human resource management
technological development
procurement
Threats and opportunities may include:
business-to-business (B2B) opportunities where e-business is conducted between companies
business-to-consumer (B2C) opportunities where e-business is conducted between an enterprise and a customer
business to Government (B2G) opportunities where e-business is conducted between an enterprise and the Government
disintermediation threats/opportunities where the role of 'middlemen' or other middle supply chain elements is reduced or made redundant as newer more efficient supply chain technologies are implemented
re-intermediation opportunities, where e-business creates new value between producers and consumers
Competition legislation
internal business opportunities that improve productivity utilising e-business development
risk management: payments, fraud etc
infrastructure requirements: disaster recovery, failsafe systems
New capabilities may include:
24-hour operation
communication
global reach
supply channel
distribution channel
online customer service
automated marketing efforts
Contribution to the business may include:
effect on:
sales
market share
profitability
growth
return on investment
customer satisfaction ratings
staff productivity and professional development
staff morale ie using efficient technologies to enhance workplace
International nature of e-business may include:
language
culture
legal issues
technology
distribution factors
Technology focus of e-business may include:
access to support
basic understanding of processes